FAQ

We ship globally from our Phoenix, AZ warehouse, with reliable service to most regions. Please note that delivery to some remote areas in Asia and isolated regions may require special arrangements. Our shipping options are:

Standard Shipping ($12.95): Via DHL or FedEx. Delivered in 10-15 days after dispatch (plus 1-2 business days for processing).
Free Shipping (Orders over $50): Via EMS. Delivered in 15-25 days after dispatch (plus 1-2 business days for processing).

You’ll receive a tracking notification once your order is on its way.

Yes, for orders shipped outside the United States, any applicable customs duties, taxes, or import fees are the responsibility of the recipient. These charges vary by country and are not included in our shipping costs or product prices. We recommend checking with your local customs office for estimates.

We accept major credit cards: Visa, MasterCard, and JCB, as well as PayPal for secure and convenient checkout. All transactions are processed through encrypted channels to ensure your information is protected.

Free shipping via EMS is automatically applied to all orders with a subtotal of $50 or more. For orders under $50, our reliable Standard Shipping option is available for a flat fee of $12.95.

Alegria shoes are designed with all-day comfort and innovative support in mind. Key features include our patented Rocker Outsole that promotes a natural stride, removable Footbeds for customizable comfort, and styles that range from professional Clogs and Sneakers to stylish Wedge & Heel and Mary Jane designs. Many styles also offer Easy Clean, Water Resistant, and Compression Sock compatibility.

We recommend referring to our detailed size chart available on each product page. Alegria shoes are known for their generous fit and supportive footbeds. If you’re between sizes or have specific width concerns, consider sizing up or checking the product description for fit notes (e.g., “Rugged” or “Sleek” fits). For personalized advice, feel free to contact our customer service team.

We want you to love your Alegria shoes. If you need a different size or style, we offer a 15-day return policy from the date of delivery. Items must be in unworn, original condition with all packaging and tags. Please visit our dedicated Returns Policy page for complete instructions on initiating a return. Please note that return shipping costs and any original shipping fees are non-refundable, and customs duties/taxes cannot be reimbursed.

Currently, we process returns for refunds rather than direct exchanges. To get a different size or style, please initiate a return for your original purchase and place a new order for the desired item. This ensures you receive the correct product as quickly as possible.

No, you can check out as a guest. However, creating an account allows you to track your order history, save your preferences, and enjoy a faster checkout experience in the future.

Use our website menu to filter by your needs! Explore by style (Clogs, Sneakers, Womens Boots), by feature (Water Resistant, Rocker Outsole, Easy Clean), or by type (Slip-On, Multi-Strap, Thong Sandal). Whether you’re looking for rugged durability or sleek professionalism, our categories are designed to help you find your perfect supportive pair.