Returns & Exchanges

At Alegria Shoes Sale, we pour our heart into crafting footwear that provides unparalleled comfort and support for busy professionals, healthcare heroes, educators, and comfort-seekers worldwide. We stand behind every pair of Clogs, Sneakers, Slip-Ons, and Women’s Boots we sell. However, we understand that sometimes a product might not be the perfect fit for your journey. Our Returns & Exchanges policy is built with the same care and dedication, ensuring a process that is as supportive and hassle-free as our famous Footbeds and Rocker Outsoles.

Eligibility & Conditions

To be eligible for a return or exchange, your item must be:

• Unworn and in original condition: Shoes must be in the same pristine condition as when they arrived, with no signs of wear, scuffing, or dirt.
• In the original packaging: This includes the shoe box, any dust bags, and all tags attached.
• Accompanied by the original proof of purchase (your order confirmation email or invoice).

🚫 Non-Returnable Items

To ensure hygiene and safety for all our customers, the following product categories, as highlighted in our collection, are FINAL SALE and cannot be returned or exchanged:

• Compression Socks: Due to their intimate nature and hygiene considerations.
• Thong Sandals & Slides: For similar hygiene reasons related to direct foot contact areas.
• Any item not in its original, unworn, and resalable condition.

Please try on shoes on a clean, indoor surface to ensure they can be returned if needed.

📦 Step-by-Step Return/Exchange Process

1. Initiate Your Request: Contact our dedicated customer care team at [email protected] within 15 days of delivery. Use the subject line “Return/Exchange Request – Order #[Your Order Number]”.
2. Provide Details & Reason: Let us know your order number, the item(s) you wish to return/exchange (e.g., Mary Jane style in size 7, Rugged outdoor shoe), and the reason for the return. This helps us serve you better.
3. Receive Instructions: We will email you a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Please do not ship returns to our Phoenix, AZ warehouse address without an RMA.
4. Pack & Ship: Securely pack the unworn item(s) in their original box, place that inside a shipping box, and include a copy of your RMA email or the completed template below. Ship the package to the address we provide.
   • Return Shipping Costs: Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped). We recommend using a trackable shipping service.
5. Inspection & Processing: Once we receive and inspect your return (typically within 5 business days), we will notify you via email about the status of your refund or the shipment of your exchange item.

✉️ Return/Exchange Request Email Template

To make initiating your request even easier, feel free to copy and paste the template below into an email to [email protected].

💳 Refunds & Exchanges

Refunds (For Returns):

• Timing: After we approve your return, your refund will be processed within 7-10 business days.
• Method: The refund will be issued to your original method of payment (VISA, MasterCard, JCB, or PayPal). The time it appears on your statement depends on your bank or PayPal’s processing times.
• Deductions: Please note that original shipping fees (e.g., the $12.95 Standard Shipping fee) are non-refundable. For orders that qualified for Free Shipping (EMS), a standard shipping fee may be deducted from your refund total.

Exchanges:

• We will ship your requested exchange item (subject to availability) as soon as your return is approved. If the new item has a higher price, you will be charged the difference. If it has a lower price, you will be refunded the difference.
• Exchange shipping (to you) is complimentary for the first exchange within the 15-day window.