Shipping Policy

Welcome to Alegria Shoes Sale, where we craft footwear with unparalleled comfort and support for busy professionals, healthcare heroes, educators, and comfort-seekers worldwide. Just as we pour care into every pair of our Clogs, Sneakers, Slip-Ons, and Women’s Boots, we’ve designed our Shipping and Returns policy to be equally supportive and hassle-free. This policy reflects our commitment to your satisfaction at every step of your journey with us.

🚚 Shipping Information: Getting Your Alegria Shoes to You

Order Processing Time

We strive to get your order ready for shipment as quickly as possible. All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.

Shipping Methods, Time & Costs

We offer two reliable shipping options to serve our global customers (excluding some remote areas in Asia and elsewhere):

Please note: Delivery times are estimates and may vary due to customs processing, holidays, or unforeseen carrier delays. You will receive a tracking number via email once your order ships.

📦 Returns & Exchanges: Our Promise of Support

We stand behind every pair of shoes we sell. However, we understand that sometimes a product might not be the perfect fit. Our policy is built with the same dedication that goes into our famous Footbeds and Rocker Outsoles.

🛡️ Our Returns & Exchanges Promise

We offer a straightforward 15-day return or exchange window from the date you receive your order. Your complete satisfaction is our priority.

✅ Eligibility & Conditions

To be eligible for a return or exchange, your item must meet all of the following conditions:

• Unworn and in original condition: Shoes must be in the same pristine state as when they arrived—no signs of wear, scuffing, or dirt.
• In the original packaging: This includes the shoe box, any dust bags, and all tags attached.
• Accompanied by proof of purchase: Your order confirmation email or invoice.

Pro Tip: Please try on shoes on a clean, indoor surface to ensure they remain in returnable condition.

📝 Step-by-Step Return/Exchange Process

1 Initiate Your Request: Contact our customer care team at [email protected] within 15 days of delivery. Use the subject line: “Return/Exchange Request – Order #[Your Order Number]”.

2 Provide Details: In your email, please include:

• Your order number.
• The item(s) you wish to return/exchange (e.g., “Mary Jane style in size 7,” “Rugged outdoor shoe”).
• The reason for the return/exchange (helps us improve!).

3 Receive Instructions: We will email you a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Do not ship returns to our warehouse address without an RMA.

4 Pack & Ship: Securely pack the unworn item(s) in their original box, place that inside a shipping box, and include a copy of your RMA email. Ship to the address we provide.

5 Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped). We recommend using a trackable service.

6 Inspection & Processing: Once received and inspected (typically within 5 business days), we will email you about the status of your refund or exchange shipment.

💳 Refunds & Exchanges Details

Refunds (For Returns):

• Timing: After approval, your refund is processed within 7-10 business days.
• Method: Refunds are issued to your original payment method (VISA, MasterCard, JCB, or PayPal). The time it appears on your statement depends on your bank or PayPal.
• Deductions: Original shipping fees (e.g., the $12.95 Standard Shipping) are non-refundable. For orders with Free Shipping (EMS), a standard shipping fee may be deducted from the refund total.

Exchanges:

• We ship your exchange item (subject to availability) as soon as your return is approved.
• Price differences will be handled: you’ll be charged for a higher price or refunded for a lower one.
• Exchange shipping (to you) is complimentary for the first exchange within the 15-day window.